Wednesday

8 October 2025

India’s NPCI bets big on AI with launch of fintech innovation hub NTSL

The platform now processes 645 million payments daily, accounting for 85% of India’s digital transactions and nearly half of global real-time payments.
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The National Payments Corporation of India (NPCI) has launched its fourth subsidiary, NPCI Tech Solutions Limited (NTSL), at the Global Fintech Fest 2025 in Mumbai, marking a decisive step towards building India’s next-generation fintech innovation ecosystem.

The new entity joins NPCI’s existing subsidiaries, NPCI BHIM Services Limited, NPCI International Payments Limited, and NPCI Bharat BillPay Limited, as part of the payments leader’s effort to strengthen its technological backbone.

Announcing the launch, Ajay Kumar Choudhary, NPCI’s non-executive chairman and independent director, described NTSL as “a cradle for future tech innovation” where ambitious ideas can evolve into transformative solutions for India’s digital economy.

AI at the Heart of Financial Transformation

Choudhary highlighted how artificial intelligence has rapidly become integral to global financial systems, with 78% of financial institutions now using AI in at least one function, a sharp rise from 55% in 2023. “AI has moved from being experimental to essential,” he remarked, underlining its role in revolutionising service design, customer engagement, and operational efficiency.

The financial sector’s AI evolution is being driven by two key technologies: Generative AI, which enables large-scale content creation and analysis, and Agentic AI, which performs autonomous, complex tasks. Together, these innovations could unlock $200-340 billion in annual productivity gains for global banks through smarter compliance, fraud detection, and automation.

UPI Crosses 20 Billion Monthly Transactions

The announcement coincides with a record milestone for UPI, which surpassed 20 billion monthly transactions in August 2025. The platform now processes 645 million payments daily, accounting for 85% of India’s digital transactions and nearly half of global real-time payments.

NPCI is also rolling out new UPI features, including biometric authentication, multi-signatory accounts, and hands-free payments via smart glasses, while expanding its global reach to Qatar, Thailand, and Southeast Asia by the end of the year.

Mansi Dubey

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